Returns and Refund

- We do not issue a refund if you have put an incorrect delivery address at checkout.

- Requested delivery time is just for our reference so we know what day you would like your order to be delivered but it's not guaranteed. Shipping companies do not deliver on the weekends especially on Sundays .

- We are not responsible for shipping carrier related delays nor do we issue refunds or cancel orders due to the shipping delays.

- If the recipient is not at the location, the item is not picked up after the notice card was left and the item(s) returned to us by the carrier, Refund will be issued after shipping price deduction + 25% restocking fee from the order total. 

- Substitutions can be made with equal or higher value items

Gifts:

5 day return policy during which a buyer may return product undamaged (at their own expense).  Refund will be issued after shipping price deduction + 25% restocking fee from the order total.  

Due to their nature, there are no returns or refunds on holiday items, cakes, fresh baked cookies or popcorn unless damaged.We provide a return/refund  for any damaged or defective gifts as long as any claims are placed within the agreed upon 5 days of the gift being received and damages/defects can be verified. If the item is disposed before we can verify the damages/discrepancy, we will not issue any refund or replacement.

Perfumes:

Perfume orders can be returned up to 7 days after the delivery date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the unopened product back to us in its original sealed packaging. You can expect a refund within one billing cycle of our receiving your returned product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

Cancellations

In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.

Our products may contain soy, dairy, gluten, nuts, eggs, and/or traces of all of the above and we are not a not free facility. It's buyer's responsibility to verify if the recipient has any allergies.  

EVENTS BEYOND OUR CONTROL
We are under no obligation to refund or credit a customer for any delivery charges, or for any loss, damage, delay, non-delivery, misdelivery or failure to perform, caused by events beyond our control, including, but not limited to, any act, default or omission of the gift sender/customer, gift recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, disruptions in air or ground transportation networks, acts of public enemies, public health crises, quarantine, war, strikes or other labor disruptions (of any entity including vendors, suppliers or customers), terrorism, riots or civil commotion, acts of public authorities (including customs or health officials) with actual or apparent authority, customs clearance delays, import/export documentation deficiencies or deliveries requiring extraordinary handling, documentation or routing.

GIFTS/GIFT BASKETS DAMAGED OR LOST IN TRANSIT
Upon delivery, please have the gift recipient inspect the delivered goods and notify us by email of any damage within five business days of the delivery date. By email, provide us with enough information to allow us to understand the situation including pictures of the damages. We will not process any claim for loss of or damage for any delivery unless notice thereof sets out the particulars of the origin, destination, parcel identification number (PIN), date of delivery and the estimated amount claimed in respect of such loss or damage is given to us within the time limits set out below, failing which we will have no liability in respect of the delivery. Documentation must include pictures of the damages, estimates for repair, or other records. Failure to submit the necessary supporting documentation will result in the claim being denied.
The right to damages of any kind against us will be extinguished unless we are contacted within five business days of the damage package being received or five days from the date on which the delivery should have been delivered, or five days from the date on which delivery stopped.
Excluding refund requests made in respect of our service guarantees, all claims must be submitted in writing by email with supporting documentation.
We do not accept returns of damaged gifts in any circumstances as most of the items that we sell are customized, gift wrapped or food items and cannot be resold. However, we will replace the damaged items if the damage was caused by Canpar, Fedex, UPS or any courier and supporting documentation is provided. Items that are not damaged, will not be replaced.

 

REFUNDS ARE NOT AVAILABLE IN THE FOLLOWING CIRCUMSTANCES

• EVENTS BEYOND OUR CONTROL - For delivery charges, or for any loss, damage, delay, non-delivery, mis-delivery or failure to perform, caused by events beyond our control, including, but not limited to, any act, default or omission of the gift sender/customer, gift recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, car/vehicle accidents, disruptions in air or ground transportation networks, acts of public enemies, public health crises, quarantine, war, strikes or other labor disruptions (of any entity including vendors, suppliers or customers), terrorism, riots or civil commotion, acts of public authorities (including customs or health officials) with actual or apparent authority, customs clearance delays, import/export documentation deficiencies or deliveries requiring extraordinary handling, documentation or routing.
• CHANGE OF MIND - Where a customer has a "change of mind” after an order has been placed.
• PERSONAL TASTES - Where personal taste differences occur.
• NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is “not as described on our website” and/or we have substituted item(s) in a gift/gift basket that are in compliance with our “substitution policy”.