Refund Policy

Returns and Refund

- We do not issue a refund if you have put an incorrect delivery address at checkout.

Requested delivery time is just for our reference so we know what day you would like your order to be delivered but it's not guaranteed. Shipping companies do not deliver on the weekends especially on Sundays .

- We are not responsible for shipping carrier related delays nor do we issue refunds or cancel orders due to the shipping delays.

- If the recipient is not at the location, the item is not picked up after the notice card was left and the item(s) returned to us by the carrier, Refund will be issued after shipping price deduction + 20% restocking fee from the order total. 

- Substitutions can be made with equal or higher value items

Gifts:

Perfumes:

Perfume orders can be returned up to 7 days after the delivery date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the unopened product back to us in its original sealed packaging. You can expect a refund within one billing cycle of our receiving your returned product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

Cancellations

In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.

 

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