FAQ
DO YOU SHIP INTERNATIONALLY?
Yes and no. Gift baskets: Due to nature of the product we only ship it to Canada and US. All the other products: we ship to over 220 countries. Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information.
WHAT PAYMENT METHODS CAN I USE?
PAYPAL, VISA,MASTERCARD,AMEX
DO YOU PROVIDE CUSTOMER SUPPORT DURING WEEKENDS / HOLIDAYS?
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
WHAT IS YOUR RETURN POLICY
Gifts:
We provide a 5 day return policy during which a buyer may return product undamaged (at their own expense). Due to their nature, there are no returns or refunds on holiday items, cakes, fresh baked cookies or popcorn unless damaged.
We also provide a return/refund policy for any damaged or defective gifts as long as any claims are placed within the agreed upon 5 days of the gift being received and damages/defects can be verified. There will be NO exceptions to this policy. If the item is disposed before we can verify the damages/discrepancy, we will not issue any refund or replacement.
Perfumes:
Simply contact us for a return label. Perfume orders can be returned up to 7 days after the order date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the unopened product back to us in its original sealed packaging. You can expect a refund within one billing cycle of our receiving your returned product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
Cancellations
In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.
