• 【Preserve Precious Memories】Death is not the end, compared to the cemetery, our pet memorial urn uses a memorial box design that makes a great decoration on your desk, living room and shelf, and can even be travel with you, so you can always see your "baby". Choose this pet cremation urn for your beloved pets and they can still be with you this way to preserve precious memories.
• 【With Photo Frame】Our pet keepsake urn with photo frame design where you can add a photo of your favorite puppy or kitten, so you can always see it as if it never left you. Photo frame size: 2.95*1.97 inches/7.5*5cm, can be inserted and taken out from the box. In addition, screwing the attached screw on the bottom of the box to lock the pet's ashes well, ensuring that the pet's ashes are safe and quiet, and no one will disturb it or get knocked over.
• 【Wooden Pet Urn】This wooden urn for pet ashes is made of quality pine material, which is strong and durable, lightweight and easy to carry. Each urn is handmade, and commemorative paw prints are carved by artisans with high clarity and stability. Note: Our wood keepsake box will spray protective paint on the surface, if you receive a product with a little smell, it is normal and it will dissip
• 【Perfect Size & Capacity】The overall size of the dog or cat urn is 6.3*4.3*4.3inch/16*11*11cm, the volume is: 118 cubic inches, which is large enough to hold the ashes of dogs, cats or other animals weighing 45 pounds.
• 【Vintage Carved Design】The pet urns surface used exquisite engraving designed, the commemorative paw prints on the surface and "Your Wings Were Ready But My Heart Were Not" represent our miss of pets and our last eternal commitment to each other.

Returns and Refund 

Gifts:

5 day return policy during which a buyer may return product undamaged (at their own expense). Due to their nature, there are no returns or refunds on holiday items, cakes, fresh baked cookies or popcorn unless damaged.We provide a return/refund  for any damaged or defective gifts as long as any claims are placed within the agreed upon 5 days of the gift being received and damages/defects can be verified. If the item is disposed before we can verify the damages/discrepancy, we will not issue any refund or replacement.

Perfumes:

Perfume orders can be returned up to 7 days after the delivery date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the unopened product back to us in its original sealed packaging. You can expect a refund within one billing cycle of our receiving your returned product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

- We do not issue a refund if you have put an incorrect delivery address at checkout.

- Requested delivery time is just for our reference so we know what day you would like your order to be delivered but it's not guaranteed.

Shipping companies do not deliver on the weekends especially on Sundays .

We are not responsible for shipping carrier related delays nor do we issue refunds or cancel orders due to the shipping delays.

- If the recipient is not at the location and the item(s) are returned to us by the carrier, Refund will be issued after shipping price deduction + 20% restocking fee from the order total.

Cancellations

In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.

See detailed instructions on this page: https://onlinegifts.ca/pages/how-to-place-an-order