Returns and Refund
Gifts:
5 day return policy during which a buyer may return product undamaged (at their own expense). Due to their nature, there are no returns or refunds on holiday items, cakes, fresh baked cookies or popcorn unless damaged.We provide a return/refund for any damaged or defective gifts as long as any claims are placed within the agreed upon 5 days of the gift being received and damages/defects can be verified. If the item is disposed before we can verify the damages/discrepancy, we will not issue any refund or replacement.
Perfumes:
Perfume orders can be returned up to 7 days after the delivery date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the unopened product back to us in its original sealed packaging. You can expect a refund within one billing cycle of our receiving your returned product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
- We do not issue a refund if you have put an incorrect delivery address at checkout.
- Requested delivery time is just for our reference so we know what day you would like your order to be delivered but it's not guaranteed.
Shipping companies do not deliver on the weekends especially on Sundays .
We are not responsible for shipping carrier related delays nor do we issue refunds or cancel orders due to the shipping delays.
- If the recipient is not at the location and the item(s) are returned to us by the carrier, Refund will be issued after shipping price deduction + 20% restocking fee from the order total.
Cancellations
In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.
See detailed instructions on this page: https://onlinegifts.ca/pages/how-to-place-an-order
